We pride ourselves on providing quality products with proven reliability but we still understand that there will be times where you need our help and support. For these occasions our UK-based support team are on-hand to provide assistance to our customers and there are several ways you can get in touch...
Log your support request electronically by completing our online service request form at:
https://service.osbornetechnologies.co.uk
Completing the service form is the quickest way to request support as it creates a support ticket directly in our helpdesk system and our support engineers are notified immediately.
Our support desk is open from 8:30 to 17:00 (UK time) Mon-Fri, excluding public holidays and the period between Christmas and new year.
Our support system will allocate you the most suitable engineer and we will contact you as soon as we can.
Please include as much detail about your request, details of any error messages and screenshots where possible.
Our product specialists and support engineers create knowledgebase articles which can be used for quick and easy self-help before contacting our support department. Knowledgebase articles contain information relating to common support requests or known issues and are often the quickest way to get the information you need.
To ensure your support requests are dealt with as quickly as possible, our technicians may ask you to download our support tools so we can troubleshoot your issues remotely. You can download the relevant quick support tools as directed here...
Please click here to view our standard support terms & conditions of service.
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